5dimes Chat
Sportsbook New Customer Bonus
This bookie takes a special pride in its promotions section, found under the ‘Rewards’ tab. Clicking on it, the complete list of all current and regular offers and bonuses will be spread before you. New clients to 5Dimes are always in luck, for there is not one, but several welcome bonuses for them. The first sign up bonus is the 50% Plus New Player Reward, which allows you to win up to $520 in Free Play Rewards that you can use on 5Dimes sportsbook. The only thing you need to do is register. Simple as that.
When we speak about the 5Dimes app, then we mean the web app, which processes the full content of the desktop site for the mobile. This app works completely without download, so you don’t need to look around in the Play Store, iTunes, another independent app store afterwards, and you also don’t require an. Naturally, you can give them a call – there is a different phone number for different kinds of issues – or send them an email to email protected Following the latest trends, 5Dimes also offers the Live Chat option for instant assistance, and you can also find them on social media; just search for ‘5Dimes’ on Twitter and Facebook.
The second promo deal is the MatchPlay Casin 50% Reward. This one is a specialty for all casino lovers and it rewards you with 50% MatchPlay that you can use in 5Dimes MatchPlay Casino. The latest sign up welcome bonus is the Lucky 7 Lottery Promotion, thanks to which you can earn 77 one-dollar shots at the world’s largest Pick 3 and Pick 4 payouts!
Get Free 50% Sign-up Bonus Up To $520Betting Offer
5Dimes has some stellar betting offer to show off. Its line-up consists of 20 diverse sports, some of them being: football, basketball, soccer, tennis, motor racing, horse racing, and handball but you will also find some less sporty but still as competitive disciplines such as puppy bowl, competitive eating, politics and spelling bee. 5Dimes specializes in diversity and a vast choice, which is why its options include If Bets, Rolling If Bets, Reverse bets, Round Robins, Pleasers, Multichance Parlays, Multichance Teasers, Progressive Teasers, Progressive Pleasers, Asian Handicaps and Action Points.
In-Play Betting
As previously mentioned, 5Dimes is an all-around bookie that has absolutely everything a reputable, self-respecting bookie should have. It naturally offers a fantastic live betting experience thanks to which you can bet on games and races that are underway. Either when you change your mind about your initial bet, or you are just tuning in, you can place your bet at absolutely any point throughout the game or race and immerse yourself in the adrenaline that you will be feeling due to the anticipation and your risk taking! In-play betting is the hottest thing in the industry right now, and 5Dimes knows it.
Promo Deals & Casino Offers
This bookie is big with promos, so existing customers have plenty to enjoy as well. The one that majority of 5Dimes clients appreciate most is the Reduced Juice. Choose from reduced juice options on NFL, NCAA Football, Canadian Football, NBA, NCAA Basketball, WNBA, MLB, NHL, Grand Slam tennis, PGA golf, boxing, MMA and special events to enjoy lowered juice and bigger wins for yourself!
Currently there are also three Reload Rewards for existing clients, so you can earn yourself up to $500 in Free Play in the sportsbook, then a 33% Bonus to use at the casino and some fancy Lotto rewards as well! There are more advantages ad ways to earn more, so head straight to 5Dimes now!
5Dimes owns a superb online casino that hosts a plethora of diverse titles that will make the perfect break from all the sports betting. You will find dozens of popular video and 3D slots here, as well as video Keno, Skratcherz, Treasure Tree and an extravagant Live Casino. Other than the welcome casino bonus for new customers, 5Dimes houses the Casino Rebate Rewards Program that allows you to earn up to 21% rebate on your overall losses!
Banking Methods
For your convenience, 5Dimes offers six types of depositing methods on its website. Make sure you are aware of these before attempting to make your first wager. To deposit money, you can use: credit cards, person to person transactions, money order, Bitcoin, Sportsbook transfer and account to account transfer. 5Dimes also offers a nice selection of withdrawing methods, and those include person to person transactions, cashier check, money order, Bitcoin, bank wire transfer and account to account transfer. The most popular options among punters by far, and also the quickest to process your request are Visa, MasterCard and Bitcoin.
Customer Service
5Dimes puts in extra effort in maintaining its customer loyalty with its helpful and efficient customer support team. When you need assistance, they are just a click away, and you can choose from a variety of means of communication offered on the very homepage. Naturally, you can give them a call – there is a different phone number for different kinds of issues – or send them an email to [email protected] Following the latest trends, 5Dimes also offers the Live Chat option for instant assistance, and you can also find them on social media; just search for ‘5Dimes’ on Twitter and Facebook. Spreading onto diverse platforms gives 5Dimes a great insight into what its clients want, but it also expands its outreach towards potential clients and various demographics.
Verdict
We are talking about a bookmaker with a long standing reputation that has been around for more than a decade and that has been through all the online casino changes and novelties, and adapted the best of them for the supreme gambling experience that you can now get. The website is available in English and Spanish, to make more clients at home, and it is licensed and regulated in Costa Rica, to prove fairness and trustworthiness. If all the above is not enough for you to join the club, we don’t know what is.
Posted by admin on 22 July 2014 in Betting Sites Newswww.5dimes.eu is the most popular online sportsbooks servicing the US market. Prior to December 2012 they had long held an A rating on our sportsbook ratings guide. Our then most honest competitor Bookmakers Review had given them the second highest rating possible (4.5 of 5). Multiple years in a row they were voted best sportsbook in the annual SBRForum.com poster’s poll. The point: this is a sportsbook that for nearly 2 decades most players value and trust.
On 28 December 2012 we posted an article on this same URL you are visiting now involving a 5Dimes player dispute. For archive purposes this page still contains details of this dispute that caused 5Dimes to spend 18 months (December 2012 until 22 July 2014) rated B on our rating guide. We are the only sportsbook review portal that published details of this dispute and for 18 months had their rating lower over it. The one other site that ruled on it, who is granted is likely highly biased towards them, was SBR who sided with 5dimes. SBS has now decided we will no longer link to this article outside the news section and after 18 months having it lowered we have restored 5Dimes to a rating of A. We are however not hiding this decision at all. We have bumped it in our news section to first article, giving players plenty of time to see this message and it will always be archived in that section.
The reasons behind our decision are many, but over all the years they have operated as a large sportsbook that does huge volume, this is the sole dispute we felt was noteworthy. This site offers many more markets than their competitors and most often at far better odds. For outright markets, F1 races, golf bets, tennis bets, match ups, props, moneylines on big favorites or large underdogs on major sports and so many other markets it is not possible shopping all sites to find better than what 5Dimes offers for markets and odds. They also cover markets that no other US friendly sportsbook does. In short this website is all about delivering players the absolute best value and product.
5Dimes does not take advantage of recreational gamblers offering them poor odds the same way most their competitors do. They are also good for poker, and have a casino that pays higher than any other casino in the world. For example at American Roulette, odds/even, red/black, high/low pays 1.09 to 1 instead even money. Pai Gow poker pays 1.02 to 1 instead of 0.95 to 1 and the list goes on and on. 5Dimes gives players by far the best odds on every product, and all players who don’t benefit from mistakes, or cheat them, get paid timely anytime they request a withdrawal. It is a considerable disservice to have players visiting other books where they will lose money faster or win far less with because those books are rated higher, while 5Dimes has a near perfect track record. This is why despite the potentially serious dispute their rating has been restored.
5Dimes Confiscates $32,563.09 and Threatens Further Collection (Archived)
The original dispute involved a complaint where a player had $32,563.09 confiscated and was threatened with additional collection. The original forum threads he brought the dispute to and their discussions can be found in threads Dan711 vs 5Dimes (2+2) and Dan bouton vs. 5Dimes (SBR). This report uses information found in both these threads to archive that dispute.
5Dimes vs. Dan777 (Dan bouton) Details
A played named Dan claims to have opened an account at 5Dimes around October 3, 2012. He made three deposits over a short period of time totaling $885. On October 9, 2012 he staked $0.57 on a progressive pleaser that had an incorrect pay table. Winning 5 out of 6 paid 7000-to-1 instead of the 70-to-1 it was intended to pay. This was one of dozens of pleaser bets he placed where option 5 out of 6 had an incorrect payout. It was however the only of these bets which he won.
Dan claims to be new to online sports betting. Suspecting this pay table was likely an error he began reading forums about how sites handle bad lines. Feeling his bet would likely be void if it was a mistake, he called 5Dimes to inquire about the pay table. It is important to note he did this while the bet was still pending and specifically stated he thought their pay table was wrong. He was told by a 5Dimes rep the pay table was correct. Still skeptical he asked to speak to a manager. A second person, this one Dan believed was a manager, also claimed the pay table was correct. This bet won and Dan was paid $3990 in winnings instead of $39.90 he should have been paid.
Dan continued to wager at 5Dimes running well and cashed out $10,840 while still holding an account balance. He claims ALL of his future wagers were on legit lines. He received no other winnings from incorrect odds. Dan had an amazing run winning over $25,000 legitimately during Week 11 of the 2012 NFL season. This was several hundred legit bets and more than a month after he was overpaid on his winning pleaser bet. At this point his account balance was $32,563.09. The excitement of his biggest winning week was ended when he found his 5Dimes account locked right after this win.
Dan then spoke to 5Dimes General Manager Tony Williams for the first time. The chat was not friendly as you can see from the log below.
5dimes Live Chat
In the log above you can see 5Dimes General Manager Tony Williams takes the position that he is not only confiscating the $32,563.09 but he is voiding all of Dan’s action period. He demands Dan returns the difference of $885 in deposits and $10,840 in payouts. He threatens collection.
Tony later alludes there will be no arbitration offered and that rulings (such as SBR) do not matter to him. He continues to make threats of collection.
Even after 5Dimes own rules were pointed out, Tony still makes threat of collection telling a player he should be packing his bags (which can easily be interpreted as the threat of physical harm).
5Dimes Rules Cover How To Handle This Dispute
Remember: Dan attempted to report this error and was told it was correct. He asked for a manager and was told again that it was correct. He then wagered for more than a month making hundreds of wagers. It was only after a legitimate lucky weekend that this was detected and his account was closed. 5Dimes rules do however seem to cover in detail how this dispute should be handled. Below are screen shots from their rules page.
Relevant 5Dimes Rule #1
Relevant 5Dimes Rule #2
Relevant 5Dimes Rule #3
IF the facts are exactly as stated: the rules seem to imply correct way to handle this is to deduct the $3950 over-payment from the $32,563. This means Dan is owed $28,613. If 5Dimes General Manager Tony Williams disagrees then wouldn’t it make sense the player is owed a mutually agreed upon fair arbitration over the disputed balance? In this case though 5Dimes is located in Costa Rica where regulation is non-existence and recourse next to nil so thus Tony Williams holds all the cards.
SBR Provides Player No Assistance
For many years self-proclaimed industry watchdog SportsBookReview.com (SBR) is where players go when they have a dispute with an online sportsbook. For the past 5-years their dispute analysis known as Justin7 has been their most respected authority on player vs. sportsbook disputes. His real name is Elihu D. Feustel. He authored the book Conquering Risk: Attacking Vegas and Wall Street. He is a former Pinnacle Sports employee, a licensed US attorney and has likely handled well over 1,000 sportsbook disputes.
In the SBR thread Dan started to report this 5Dimes complaint, Justin7 chimed in (post #51) and posted:
6 days after Justin7 made the post above Dan commented on it (post #256) in the 2+2 thread.
Of course if you read both threads you will see SBR was not interested in this dispute. About a month after this Justin7 offered SBR his resignation. I asked him several questions in a Roughing The Punter thread (update: that forum is now offline). One of them related to 5Dimes to which he answered:
So it is the opinion of the man who has handled more complaints than anyone else: it was not handled correctly, but he was unable to comment on that due to SBR instructions.
SBS thoughts: There are many players that side 5Dimes in this dispute. To quote one of them Thremp had posted the following his blog.
Occasionally I read something written by someone who is retarded. Not in the sense of being born that way, but a self-imposed retardation born of ignorance and arrogance. Here is a good example. It isn’t difficult to understand how a bet of +7000 could be mistakenly interpreted as 7000-1 and punched into the odds sheet. Holding a book responsible for every single typo (or the player) would be ridiculous.
5Dimes actually clearly makes this argument: “5Dimes reserves the right to reverse the incorrect application of funds into an account due to human or system/software error. Funds that were not intended to be credited into a customer’s account will be reverted upon discovery of the inaccuracy.”
Defending angle shooters is one of the worst things that many people do to harm their reputations without even realizing they’re abetting unethical behavior.
This is not a sole example, many regulars sided 5dimes while many others took very much the same position as Justin7. There is of course certain players that will ALWAYS side player. We at SBS generally favor trusting trustworthy books with good track records but do take player disputes seriously.
Now in case anyone reading feels that our upgrade of 5Dimes to A is financially motivated, we should note that our website SBS is founded by the only active moderator at the sports betting sub forum of the largest gambling forum 2+2. Over there he recommends 5Dimes consistently to players and has done so right along without pause, and at 2+2 has not an ounce of financial incentive to do so. What it comes down to is this:
Rereading this 5dimes dispute, in retrospect, the short is that one player made a lot of money being paid 7000-1 instead of 70-1, but was in a great position to benefit due to rules seeming to imply his future bets should stand. We have no doubt that 5Dimes General Manager Tony Williams was beyond heated that what he viewed as an angle shooter had cashed out $10,000 in profit due to a mistake. We can certainly understand him being so and also do understand his actions. Considering 5Dimes has an otherwise spotless track record and offers the best value in the industry, 18 months later it seems silly not to restore their rating to A. Thus this is what we have done.
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